This story was originally published on 7/28/20
8:00am PDT until Jul 28, 2021 and last update 07/31/21
9:03AM PDT through Jul 31, 2021.
Customer service from a phone company is a lot like car insurance. You can go weeks, or even years, without using it. Then in a *BAM* day, you need help, crunch time is the worst time to find out that your carrier’s customer service is rubbish. This week, we detail how the Ting Mobile customer service team has been designed to be anything but horrible, and you’ll also have the opportunity to share your customer service nightmares. Read on to find out more!
What makes Ting Mobile’s customer service team compelling? Well, for starters, they are made up of real people. Don’t take our word for it though. Take Tammy, a former Sprint customer who switched to Ting Mobile last year:
“When you call, a real person answers the phone. No automatic menus to navigate, just a knowledgeable support team that makes things easy to understand. On top of that, they are very polite and helpful. — Tami
Second, Ting Mobile’s customer service team checks for bad moods or embarrassing notes at the door, and they can’t pick them up until it’s time to go home. Ting Mobile representatives are familiar with the service, and are “very nice and eager to help,” according to Lyndon, another Ting Mobile user.
Third, if you’re the type who doesn’t want to talk to someone else on the phone, Ting Mobile’s customer service team can be quickly reached through the ‘chat’ instant messaging feature on their website. This way, you can still reach the dedicated team at Ting Mobile while satisfying your introverted cravings. the pardon.
Customer service when you need it most
We can tell you about Ting Mobile’s customer service team all day long, but the best way to understand its value is to try it out for yourself. If you have a question about Ting Mobile, or need help with any of our versatile service plans starting at just $10 a month (which is probably a lot less than what you’d pay for Big Carrier), our customer service team can be contacted here by phone or Email or instant messaging. Go ahead, start!
Share your bad customer service experience
You? Have you had a particularly tried-and-true customer service experience with your current or previous operator? Share your story in the comments section below – or on social media – so we can delve into your pain with you.
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