A mobile victim of a cyberattack exposes subscribers' personal data. Free ensures password protection and calls for vigilance against possible fraud attempts.
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- Free was subjected to a cyber attack that exposed subscriber personal data.
- No passwords were involved in the incident.
- The company has notified the competent authorities and calls for caution.
Targeted cyber attack hits Free Mobile
We have learned that telecommunications operator Free was recently the victim of a targeted computer attack. Unfortunately, this intrusion allowed unauthorized access to some personal data of mobile subscribers. According to some media outlets, a hacker claims to have data of nearly 20 million customer accounts and 5.11 million IBAN details of Free Mobile and Freebox subscribers, although this information has not been confirmed by Iliad Group.
Personal data was exposed but passwords were saved
According to Formal communication From the French company sent to customers via email, the attack targeted an administrative tool and led to unwanted disclosure of information associated with the subscriber's account. This includes title, first name, email and postal addresses, date and place of birth, telephone number, subscriber ID, and contractual information. It is worth noting that “None of your passwords are affected” The company confirms.
Free indicates in its press release that all necessary measures were taken immediately upon discovering the incident in order to put an end to the attack and enhance the security of its information systems. there National Commission for Information Technologies and Liberties (CNIL) andNational Agency for Information Systems Security (ANSSI) Notified. A criminal complaint was also filed.
Wake-up call and help resources
The operator calls on all its subscribers to be extremely careful in the face of the risks of fraudulent emails, SMS or calls, reminding that its consultants will never ask for a password over the phone. In case of doubt or suspicious situation, we invite victims to contact the official digital victim assistance service at the address: www.cybermalveillance.gouv.fr. Free ended its message by expressing its regret over this unfortunate incident and reiterated its commitment to protecting its users' information. A toll-free number 0 805 921 100 has also been set up for any questions.
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