Intel claims that its 13th and 14th Gen mobile Core CPUs are not affected by the instability issues. An extensive internal investigation has shown that mobile processors do not suffer from the same issues as processors on desktop platforms. Despite reports from game developers, Intel maintains that the reported crashes and freezes are due to a variety of software and hardware issues.
Intel says 13th and 14th Gen mobile processors are not affected by instability issues
A comprehensive internal investigation revealed this.
Intel released a statement to Digital Trends , which followed a story about the recent instability issues. Recently, a game developer, Matthew Cassels, founder of Alderon Games, claimed that Intel’s mobile processor lineup is also affected and experiencing similar crashes as reported on desktop platforms.
Cassells and Alderon Games were among the first companies to share statistics on how Intel hardware is impacting gamers’ crashes and which platforms are affected. So far, only 13th and 14th Gen Core i9 SKUs have been mentioned, but there are now reports that lower-end SKUs may be experiencing similar issues.
In response, Intel acknowledged that it is aware of reports of instability on mobile platforms but stated that it has not been able to reproduce the issue internally:
“Intel is aware of a small number of reports of instability in 13th and 14th Gen Intel Core mobile processors. Based on this in-depth analysis of reported instability issues in 13th and 14th Gen Intel Core desktop processors, Intel has determined that mobile products are not at risk of the same issue. The symptoms reported on 13th and 14th generation mobile systems—including freezing and crashing—are common symptoms that arise from a wide range of potential software and hardware issues. As always, if users are experiencing any issues with their Intel-powered laptops, we encourage them to contact the system manufacturer for further assistance.
— Intel Public Relations Digital Trends
It’s also worth noting that Intel offers the HX series for laptops. These are essentially desktop SKUs in a portable format. Given the widespread issues with the Core i9 models, the HX series, which uses similar core configurations, could also be affected. We may hear less about instability issues on mobile devices because these SKUs run at a much lower TDP (55W by default).
To read: Intel Core Ultra 200 Series Processors May Arrive Sooner Than Expected
Gamers Nexus just shared a video about a tip from one of their whistleblowers that might be related to Intel’s instability issues. The video doesn’t confirm the issue, as it can only be verified through independent lab verification, which would cost a lot of money and take a lot of time. Intel has not made any further statements regarding the stability issues.
Source: Digital Trends via Wccftech
