Contrary to expectations, Intel is not considering recalling the affected chips. The company has not halted sales and is keeping quiet about a possible warranty extension. What’s more worrying is that the damage to the affected processors may be irreparable.
Intel does not plan to recall affected processors.
Intel spokesman Paul Hannaford says the microcode patch will be a preventative solution for current processors. He notes that stability of already affected processors can be improved but recommends that users experiencing issues contact customer support.
Affected CPUs include 13th and 14th Gen desktop models with a base power of 65W or more, including K/KF/KS and non-K variants. While waiting for the patch to be deployed, scheduled for mid-August 2024 at the latest, Intel advises users to keep default settings and update their BIOS.
For users whose processors are already affected, the RMA procedure remains unclear. Intel has not specified what evidence is required to obtain an exchange. The company shared, On RedditA video from Robeytech explains how to identify potential problems.
Criticism of Intel's response
There is a lot of criticism coming in online regarding the scale of the situation, the lack of a general recall and warranty extensions. Intel’s strategy of relying on BIOS updates and case-by-case management through customer support may not be enough to allay the concerns of affected users.
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