Gas stations and medical offices should be fine! According to the Opinion Way study for Fortuneo, which we reveal, more and more French people want to pay using their mobile phones, in these two types of institutions. (24 and 22% of them) “You also have cafés (23%) and food stores (23%), points out Gregory Germontprize, director of Fortuneo. Either some don’t have the equipment needed yet, like 24-hour gas pumps, or That people did not pay attention to it. Either way, more and more people want to use contactless payment technology everywhere.”
With the ceiling raised to €50, contactless payments have exploded during the health crisis, and have become the preferred payment method for families who are increasingly forgoing cash. More than half of payments were made in this way in 2020. It also allowed the emergence of mobile payment, even if it remained marginal: it represented 2% of transactions made last year. At Fortuneo, the number of mobile payments tripled in one year. 38% of the French surveyed said they use their cell phones.
They say they use it for “small” purchases. 72% of French surveyed take their mobile phones to pay at bakeries, butchers or fruit and vegetable stores, 52% in cafes and restaurants, 34% for clothes and shoes or even 30% in bookstores.
On the other hand, 87% of users do not know that there is no cap if the transaction is made using your smartphone. “It is used less, so product knowledge is inevitably less important, assures Grégory Guermonprez. This method of payment is progressing, but we must implement pedagogy.”
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