San Nicolas de Somer resident without mobile network for eight months

A more than embarrassing situation for jeans*, One resident found himself cut off from the world for eight months with a non-working mobile phone network in Saint-Nicolas-de-Sommer (Orne).

For him, the problem came from a new gate that was installed a year and a half ago. “At first, nothing happened, then, about ten months ago, there was work to connect the cables,” he explains.

Since January 7

After this intervention, the user finds himself without a mobile network. “My wife called Orange and strangely enough, in the evening everything was working again. We had the impression that they had forgotten to press the button. The problem is that after a month nothing worked.”

The outage started on January 7 and nothing has been done since. “I’m not going to argue with the person I’m talking to on the phone because they can’t do anything about it,” he said angrily.

Deferred interventions

Jean kept asking for clarification about the breakdown. “At first we were told that there was a problem with the transmitter,” but since then nothing has progressed and interventions are constantly postponed.

Someone was supposed to come on June 21st, but in the end it was postponed to July 21st and then August 29th.

The retiree would rather put things in perspective, “I don’t get bothered by such critics,” but this breakdown worries him, “We really have a problem, what do we do to warn someone?”

Because in his garden, Jean can receive a partial reception thanks to a relay installed in Saint-Antonin-de-Sommer, but “you have to go around trying to receive a little, but it never lasts long.”

Collapse 'more complex than expected'

Orange, contacted, explains that a fault has been detected in the mobile phone antenna located in the town of San Nicolas di Sommier. The communications department explains: “Several interventions have been carried out to determine the cause of the fault which turned out to be more complex than expected”.

Orange claims that an intervention is scheduled for August to replace “120 metres of fibre optics supplying the antenna”.

Use Wi-Fi

While waiting for these fixes, the Department of Telecommunications advised users affected by this outage to “activate Wi-Fi calling on their mobile phones if possible in order to receive and make calls from home by connecting to the landline network.”

Because he has an old phone, Jin can't connect to the internet box's wifi, so “paying for free isn't worth it.”

While the intervention was scheduled to take place at the end of August, Orange reported that the network was restored on Wednesday, August 14.

* First name occupied

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