Consumers and authorities question the quality of services provided by mobile operators: MTN Cameroon, Orange Cameroun and Camtel. In recent days, the harassment has severely affected consumers' daily lives.
Frank Chota is a young Cameroonian diaspora currently residing in his country of origin. When he returned to his village, he had an unfortunate experience regarding access to the telephone network in the western region.
“We are really still living in ancient times when compared to what we see in other countries. I received an excellent award from Camtel and went to Western Cameroon. My village Bangwa is 10 km from Bangangti, and it is a shame that I did not have a network all the time.” My residence. As for the Internet, we can hardly open a page or website to access information. He says.
In big cities like Yaounde, the situation is not very good.
“I can't say I'm satisfied because already in terms of network coverage it's very limited. In the city, we can't reach anyone who lives not far from you, and on the other hand, we have megabytes disappearing from our phones. We don't know where it will go, and when we ask for it, no They will never give it back to us.” supports Catherine Ada is involved in two mobile phone companies in the country.
Susan Mungo Ono is a young woman who generally subscribes to monthly internet packages, but without much satisfaction. “When I put on the Orange Plus package, they say it's for a month, I don't know if it depends on how you use it, but it doesn't even last two weeks. We no longer have access to the Internet and sometimes nothing works for a whole day! “, She's upset.
However, Camtel, MTN and Orange, Cameroon's mobile operators, announced that they invested 156 billion CFA francs last year to expand coverage and improve the quality of their services. Posts and Telecommunications Minister Minette Libom Liking, who recently inspected the art installations, has a warning.
“These companies have invested very little in access infrastructure, leading to network saturation and congestion. Camtel, the state operator, is entrusted with our digital sovereignty, which is why it has a monopoly on transport but we have noticed that the management of this sector is far from achieving security performance standards and this is evidence However, they do not respect their specifications. Minette Lieboom said during a press conference.
The government set a two-month deadline for the three operators to rectify the situation. But the platform of consumer associations to protect Cameroon's social and economic interests, PAEIS, does not expect a noticeable change.
He added: “We believe this is a hoax, and we cannot agree to this if consumer associations cannot contribute to an honorable exit from the crisis.” The authorities make an offer. This promotional sector has failed in Cameroon. Last year, these operators were fined up to 6 billion CFA francs. He has In my humble opinion, mobile operators in Cameroon are giants and fear no one. Confirms the General Coordinator of PAEIS, George Njono Edzua.
Cameroon has more than 24 million telephone network subscribers, and operators are claiming 95% network coverage with a turnover of more than 584 billion CFA francs in 2022, according to Art, the telecommunications regulatory agency.
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