Optus mobile network outage prevents customers from making and receiving phone calls

Customers of Australia’s second largest carrier have been hit by a massive outage, which means many of them are unable to make phone calls.

The Optus website describes it as a “major outage”.

“Your voice service may be interrupted,” she says.

“We apologize for any inconvenience caused during this period.”

Several people on other networks have also reported that they are unable to contact people on the Optus network.

Optus said it was aware of the problem and was working on a fix, but the company did not provide an estimate for when to fix.

“We are aware of an issue affecting the ability of some Optus mobile customers to make voice calls,” the company said in a tweet.

We are studying and working to restore services as a priority.

“We understand the importance of contacting and apologize for any inconvenience that may occur.”

The company also said it is aware that some landline NBN customers may “intermittently” experience problems making calls, and is working to restore those services.

More soon.

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Brooke Vargas

"Devoted gamer. Webaholic. Infuriatingly humble social media trailblazer. Lifelong internet expert."

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