Hanover. On what’s called Patch Day, Microsoft regularly publishes cumulative updates, aimed at improving Windows 10 by correcting potential bugs. However, this leads to big problems on some devices: among other things, users complain about crashes on the Reddit online platform, for example when accessing the printer. Also at Microsoft, the corresponding support articles indicate that the updates were distributed on March 9th KB5000802 (Windows 10 2004 / 20H2), KB5000808 (Windows 10 1909) Defective. Accordingly, after installation “You may see an APC_INDEX_MISMATCH error with a blue screen when trying to print to certain printers in some applications”.
Blue Screen When Printing: Is It Possible To Stop Offering?
In practice, this means that anyone who tries to access the printer is immediately found in front of a blue screen. The result is a restart. According to Reddit posts, the issue also occurs with network printers from Kyocera and manufacturers Rico and Dymo. There are also indications that affected updates have stopped rolling out. Until I mentioned about it “Hiace on the Internet”The update was still circulating on the evening of March 9, but disappeared from the scene on the morning of March 10.
However: Microsoft has not yet added a counter note in support articles. Updates are also still included in the Microsoft Update Catalog.
Windows 10 crashes after updates: how to fix the problem
In the numerous blog entries about faulty updates, there are also suggestions for resolving issues: Some Reddit users state that uninstalling the update portions in question helps. To do this, enter the command “wusa / unistall / kb: 5000802” or “wusa / unistall / kb: 500808” into the command line – depending on the error involved. Others reported a solution to the problem with the help of uninstalling and reinstalling the corresponding printer driver. According to experts, this method is advisable, because current security updates are actually intended to protect against security vulnerabilities that come under active attack sometimes.