The Multiservice Mediation Information Point (Pimms), located at Espace Diderot, is a major player in social mediation, support for administrative or digital procedures and support for employment. Referred to as Afnor for Social Mediation.
“ We have set up a mobile service in Nmes, Says Cecil Bardy, Team & Activities Manager. This is a bus that has been converted as Bus France Services. It provides a public reception desk to provide assistance and advice on accessing rights and a digital public space where the Ombudsman supports users in carrying out their administrative procedures. They are equipped with computers, printers and the Internet. “
The service is provided by two social mediators: Laurie Masley and Aziz Maaroufi. We now serve three cities in Nmes, He explains first. saint-Dionisy Monday morning, Lédenon Tuesday afternoon and Rodilhan Wednesday morning. Rural areasaThey also suffer from a digital fragility and divide, and difficulties in moving and using information technology tools. As a result, there are many cases of waiving rights. “
Suggested approach is “Go and do with, Cecil Bardi continues. We go out to interview the audience to provide first-level information about daily administrative procedures. We support our users towards independence, and we do not support them. “
Pour Aziz Maaroufi, “Pimms mobile is a local human response to the needs of the people of the Gard in their daily lives and the difficulties they face in facing completely digital technology.”
The service will be developed in other Gard communes to operate 24 hours a week. Pimms partner Enedis provided minibuses, foundations, and private sector sponsors who contributed financially.
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