” Quality is not Temu's business model. There remains an intermediary such as Alibaba or AliExpress. They are legally armored. These sites simply put sellers and buyers in touch. Therefore, it is up to them to shoulder their responsibilities », explains Wagdy Al-Bakoush, General Manager of Samaha Marketing Agency.
Despite everything, some are subject to severe penalties, such as e-commerce site Wish, which ended up being delisted. In fact, the DGCCRF considered 90% of the electrical appliances it analyzed that were sold on the platform to be dangerous.
Following RTS reports, Temu has finally removed the illegal offers from sale. However, the site specifies that sellers are responsible for their products. This statement raises questions about the responsibility of e-commerce platforms in selling dangerous or illegal products. Although sites like Temu absolve themselves of any responsibility, it is clear that their role as intermediaries facilitates the sale of such products.
While the courts have yet to determine the penalty, Patricia's experience serves as a reminder to shoppers that they need to be careful when shopping online. Especially when they buy products from abroad, especially since their bill will be higher in the case of orders placed from outside the EU.
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