The French put Orange and Free in the lead.
In addition to the comprehensive study of French satisfaction with mobile and fixed operators, ARCEP has broken down the scores individually obtained by Free, Orange, SFR and Bouygues Télécom, in each of the criteria. These findings are based on a survey conducted by IFOP in November 2020 with a representative sample of 4,010 respondents. It aims to reflect users’ experience and feelings.
In the overall ranking, which includes satisfaction on both landline and mobile, Orange ranks first with a score of 7.7/10. The current operator is closely followed by Free with a score of 7.6/10. Next comes Bouygues Télécom with a score of 7.4/10 and finally SFR which comes in behind with 7.1/10.
If we look at each operator’s performance with respect to landlines only, the ranking remains the same, with Orange first in satisfaction, whether on ADSL or fiber, followed by Free. SFR, for its part, wins over its competitors by being the only one with a score below 7/10. Note that fiber subscribers have a better level of satisfaction than ADSL subscribers except for SFR subscribers who rate their suppliers equally regardless of their Internet access mode.
In terms of mobile, this time it’s free and it takes the lead with a satisfaction score of 6/10. It is closely followed by Orange with 5.9/10. Next comes Bouygues Télécom with 5.8/10 and finally SFR with 5.6/10.