The memory of smartphones, tablets and other devices is limited. Many who need more space store data in the cloud. It is easy and practical, but there is one problem: if the service provider decides to turn off their cloud, in the worst case all data will be lost.
For this reason, Samsung has informed Samsung cloud users that it will be out of service in a few months. Marcus W. also received this letter. The COMPUTER BILD reader had all of its photos, videos, and calendar entries from prior years on service.
When he heard about the impending shutdown, W. started backing up his data. But it went wrong: the backup software downloaded only five percent of the data. When Marcus W took a closer look, he noticed that there were photos of another user among the backed up files. Samsung customer support didn’t know what to do at first, and eventually suggested that W migrate his data to Microsoft OneDrive so that the backup would work. But this also did not work: the data from the Samsung cloud disappeared and did not appear on OneDrive. As a result, Samsung and Microsoft blamed each other. Marcus W turned to COMPUTER BILD for help.
Protected from loss?
Samsung denies the problems
See the editorial team with Samsung. The company announced that there was a successful data backup in early April 2021. However, the data was only uploaded from the cloud which was not actually on the Marcus W smartphone.
Therefore, Samsung denies the existence of a defect in the transmission of data. The company also wants an explanation for third-party photos: “At this point, it should be noted that photos from third-party apps are also taken into account in the data backup and synced to the gallery.”
However, this seems impossible to Marcus W because he doesn’t know the people in the pictures. He didn’t get his dates to this day.
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