Severe snowstorms in 2022 caused more than 25,000 vehicle damage Allianz FranceTo respond to this situation, Allianz France offers the “Cold Solution” included in its all-risk motor contract. This device has been developed in partnership with CapsAuto And People's Democracy Teamaims to improve the management of automobile losses caused by hail.
Support adapts to cold-related damage.
Allianz France offers two options for repairing damaged vehicles:
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Repair in an authorized garage: Vehicles are cared for by CapsAuto in partner garages.
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Paintless Dent Repair in a Mobile Plant: In the event of heavy hail, a mobile dent repair plant is deployed. This mobile unit includes an expertise area, a repair area and service parking.
The mobile plant is equipped with the Colibri Bridge, a scanner that uses artificial intelligence to identify and assess damage in real time. In 2022 and 2023, 74 mobile dental restoration plants will be installed in France.
Hummingbird Bridge:
Claims Management Process
Allianz France implements a structured customer journey to manage cold claims:
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Preventive Alert: Prior to the event, customers in at-risk areas receive alerts via email and SMS, including preventive advice.
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Post-Disaster Assistance: After a disaster, customers receive email instructions to report the disaster. Those in areas where a mobile plant is located are contacted to arrange expertise and repair.
During the repair process, customers benefit from a free courtesy car. This solution allows for a faster damage assessment process without upfront costs.
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